FAQ

Do you make a lot of questions? Me too! Let me clarify all your doubts. Try me!

ABOUT VOLUNTEERING

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HOW MANY VOLUNTEERS ARE REQUIRED FOR THE LIMA 2019 PAN AMERICAN AND PARAPAN AMERICAN GAMES?

For Lima 2019 success, we need the participation of 19,000 volunteers, who will be distributed as follows: Up to 12,000 volunteers will be recruited for the Pan American Games and 7,000 for the Parapan American Games. The call is for Peruvian and foreign people.

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WHICH AREAS NEED VOLUNTEERS?

Functional areas where volunteers may be assigned to meet the objectives set for Lima 2019 are Accreditation, Venue Management, Accommodation, Arrivals and Departures, Transportation, Medical Services, Anti-doping control, Spectator Services, Language Services, Press Operations, Protocol, Sports, Information Technology, Uniforms, Workforce, Marketing, among others. In the “Functional Areas” Section of the Volunteer Portal, you will find complete information about each of them. Also, you will have to fill out the Volunteer Registration Form with information about the areas you would like to support. Remember that the final assignment to support areas will be subject to demand.

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WHAT ARE THE BENEFITS OF VOLUNTEERING?

There will be different benefits for Volunteers at Lima 2019 including training process, double certification for your training (from the United Nations Organization) and participation (from Lima 2019 Games), set of uniforms, accreditation card, food (according to shifts), accident insurance, transportation, national and international contact network, and special unique gifts. But the most important thing is that you will have the opportunity to participate in this unprecedented sporting event in Peru.

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WILL I RECEIVE ANY PAYMENT?

Volunteers will not receive any payment. However, volunteering will offer you a lot of benefits in your role and will be an incredibly rewarding experience in your life.

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CAN PEOPLE WITH IMPAIRMENT ALSO PARTICIPATE IN THE VOLUNTEER PROGRAM?

We need everyone in! We hope that people with impairment also participate as volunteers at the Pan American Games or the Parapan American Games. Applicants must fill out the Registration Form, indicating the type of impairment they have, so Lima 2019 will identify which roles are appropriate according to the specific information provided.

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RECRUITMENT AND SELECTION STAGE

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HOW ARE VOLUNTEERS SELECTED?

The selection process has different stages. First, you must register ALL your information in the Volunteer Registration Form that is already available in the Volunteer Portal. Remember that registration will be valid only if you complete the entire form. Subsequently, the applicants that are selected will be called in person to assess their interests, abilities, abilities, availability and other aspects necessary for them to perform their roles. Those who qualify in this stage will start a training process, both in person and online. Finally, they will be assigned the roles they will perform in the different Games venues.

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IS THERE ANY AGE LIMIT?

There is no age restriction from the age of 16. We recruit volunteers who were born before April 01, 2003, without exception. If you are a minor, remember that you must present the authorization of your father and mother, or your guardian. Download the letter of participation approval for under age users

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WHO CAN I CONTACT IF I HAVE PROBLEMS OR QUESTIONS WHILE FILLING OUT THE FORM?

Please send an email to [email protected] we will answer you as soon as possible with a solution to your doubt or concern.

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CAN I CHANGE ANY INFORMATION ENTERED INTO THE VOLUNTEER PORTAL?

Yes, of course. You can change the information up to December 31, 2018 at 23:59:59 (Peruvian time) To make any change, you must access the form logging in with your email and password. It is important that you update your information if there has been any significant change such as address, telephone number, etc. Any modification made after the deadline will not apply for your application review.

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HOW WILL I KNOW IF I WAS SELECTED TO BE A VOLUNTEER?

Volunteers will have an account in the Volunteer Portal, where they can review the information related to the phases of the selection and training processes.

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WHAT SHOULD I DO IF I FORGET MY PASSWORD TO ACCESS THE VOLUNTEER PORTAL?

Follow the instructions of the Volunteer Portal to reset your password. You will be asked for information to verify your identity.

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HOW IS THE INITIAL SCREENING STAGE IN THE SELECTION PROCESS?

Security is a critical issue in Lima 2019, so all volunteers will go through a security background check process. Only those who pass these controls may participate in the Games.

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MAY I KNOW WHY I WAS NOT SELECTED?

If you were not selected, the Lima 2019 Organization will only advise you about this decision. No additional information will be provided regarding the outcome of the selection process.

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IS IT NECESSARY TO BE AVAILABLE FOR BOTH GAMES?

No. We understand that your time is valuable, so we will accept requests from those who want to volunteer for an event or both Games.

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DO I HAVE TO SIGN A CONTRACT AS A VOLUNTEER?

More than a contract, we will request you to sign the "Volunteer Agreement", a document that establishes your and our commitments. We will give you this document during the selection process.

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TRAINING STAGE

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WILL VOLUNTEERS RECEIVE TRAINING TO PERFORM THEIR ROLES AT THE GAMES?

Yes, of course! The in-person and online training process will take place before the start of the Pan American Games (July 26, 2019). The in-person training sessions will take place in different educational centers located in Lima and in some regions of the country, according to the schedule of dates, which we will opportunely inform you. In addition, you will have the chance to know the schedule of the training sessions, so you can choose the venue that suits you best. Please take into account that sessions will be, mainly, on Saturdays and Sundays. Finally, after this stage, you will be assigned to a functional area and you will receive a specific training (online and in person). This last stage will be close to the start of the Game

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ARE ALL TRAINING SESSIONS IN PERSON?

Not all of them. After the in-person training sessions, training will be complemented with online courses including various topics. In this way, we ensure that you are prepared to assume the commitment to represent the country as a volunteer. Once this stage has been completed, you will be assigned to a functional area and therefore you will receive specific training related to this area. This training has online and in-person sessions. The in-person training session will be close to the start of the Games.

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IF I ACT AS A VOLUNTEER AT THE PAN AMERICAN GAMES, SHOULD I RECEIVE TRAINING AGAIN TO BE A VOLUNTEER AT THE PARAPAN AMERICAN GAMES?

It will not be necessary. The training process will have in-person and online sessions. This is designed to cover all topics required for both events.

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WILL I RECEIVE A TRAINING CERTIFICATE?

The certificates for having successfully completed all stages of the training program will be provided at the end of the Games. From September 1, 2019 to December 31, 2019 you will have the opportunity to verify your data and print the certificates from the Volunteer Portal.

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HOW LONG DOES THE TRAINING PROGRAM LAST?

The Volunteer Training Program comprises around 20 teaching hours. This Program includes a general training session and a specific training session. Both training sessions have four hours of in-person training and approximately six hours of online training.

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HOW WILL BE THE TRAINING PROGRAM FOR VOLUNTEERS WHO LIVE IN PROVINCES AND ABROAD?

The Volunteer Training Program will be the same in Lima and in the provinces. To know the schedule of in-person general training sessions, you can access the Volunteer Portal, where all information will be displayed. Volunteers who live abroad can access the virtual platform. Also, there is a specific in-person training session prior to the Games to ensure that they have all the tools and skills to successfully perform their role. Everyone is invited to join the community of volunteers.

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VOLUNTEER ROLE DEVELOPMENT

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HOW IS THE DAY OF A VOLUNTEER?

We will have three shifts, both for the Pan American Games and for the Parapan American Games. This schedule may vary depending on the competition schedule and the type of roles you will perform. During the work shifts, volunteers will have access to additional services such as transportation, food, among others.

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CAN I CHOOSE THE LOCATION OR FUNCTIONAL AREA WHERE I WILL BE A VOLUNTEER?

The Lima 2019 Games will have a wide range of positions and locations available; therefore, you will be able to specify in the application form any preference you have. However, the final decision will depend on several factors such as availability, competition schedule, profile of the volunteer, among others.

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WHY WAS I ASSIGNED TO AN AREA THAT I DID NOT CHOOSE?

Lima 2019 will assign volunteers to a certain area, according to different requirements and conditions during the Games. Some of them are mentioned below:

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According to the demand and requirements of volunteers for each area.

Demand of volunteers who speak English fluently or another language.

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Availability to work in different shifts per week.

Any other aspects

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WHAT SHOULD I DO IF I HAVE AN INCONVENIENCE OR URGENT ISSUE THAT DOES NOT ALLOW ME TO FULFILL MY DUTIES ON A SPECIFIC DAY?

In case of exceptional circumstances or some inconvenience, contact the person in charge of your area as soon as possible

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CAN I CHANGE MY ROLE AFTER BEING ASSIGNED TO A SPECIFIC ONE?

This is not possible. Applicants pass through an exhaustive selection, where various selection criteria have been applied for each role, according to the information entered in the registration form of the Volunteer Portal

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WILL I BE ASSIGNED TO A LOCATION NEAR WHERE I LIVE?

Lima 2019 will take into account the address location at the time of assigning the roles to the Volunteers. If you have a specific location where you want to be assigned, do not forget to indicate it in the preferences section of the Registration Form in the Volunteer Portal. We will try, whenever possible, to consider your preferences.

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IF I AM A VOLUNTEER, CAN I SEE THE OPENING AND CLOSING CEREMONIES?

Not necessarily. Volunteers are part of the event organization, therefore they will work in different locations and perform different roles during the Games. Only some of them may be inside the competition areas or participate in the planning of the opening or closing ceremonies. Even volunteers assigned to the competition areas will be busy with their tasks and focused on work, and they will not have the chance to see competitions or shows. Only if they buy tickets, they will be able to see the ceremonies or competitions. However, we may organize raffles for tickets or passes for competitions that are not held on the same schedules of assigned activities. Please take into account that volunteers will not receive any special accreditation to see the competitions.

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MAY I GO TO THE COMPETITIONS DURING THE GAMES?

Volunteer service schedule is exclusively dedicated to the assigned work. If the volunteer role coincides with any competition, volunteers should not act as a spectator since they are part of the support team of the event. However, we may organize raffles for tickets or passes for competitions that are not held on the same schedules of activities.

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WILL VOLUNTEERS BE COVERED WITH ACCIDENT INSURANCE?

Indeed, both Peruvian and foreign volunteers registered in the Volunteer Portal will have insurance coverage.

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UNIFORMS

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ARE UNIFORMS INCLUDED?

Yes, of course! All volunteers, without exception, will have uniforms. Once you receive an accreditation card, you must pick up your set of uniform, which will include two jerseys, two pants, one coat and one cap. The place for distribution of uniforms will be opportunely advised.

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IS IT POSSIBLE TO CHANGE THE SIZE OF MY UNIFORM?

Yes, it is possible. It will depend on the stock of clothing items. Therefore, we suggest you to be as accurate as possible when registering your size on the form.

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WHEN WILL I RECEIVE MY UNIFORM AND ACCREDITATION CARD?

Accreditation cards and set of uniforms will be delivered at the Uniform Distribution and Accreditation Center as of May 2019. The place, date and hours will be opportunely informed.

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WHAT SHOULD I DO IF I LOSE MY IDENTIFICATION DOCUMENT?

To receive the accreditation card and uniform, you must present the document you registered in the Volunteer Portal. In case of loss, you must carry a formal document that certifies the loss and another document with a photo.

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CAN I WEAR OTHER CLOTHING ITEMS WITH THE VOLUNTEER UNIFORM?

Complete volunteer uniform must be worn and cannot be combined with other clothing items. However, warm clothing is allowed to be worn under the uniform.

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CAN ANY PERSON PICK UP MY ACCREDITATION CARD AND UNIFORM?

Due to security restrictions, it is necessary that all volunteers attend in person to pick up their uniforms and accreditation cards, so that their identity can be verified and registered.

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WILL I RECEIVE DIFFERENT UNIFORMS IF I PARTICIPATE IN BOTH GAMES?

The same uniform will be for both Games. Lima 2019 will provide a set of uniform to each volunteer.

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IF I LOSE MY UNIFORM AND ACCREDITATION CARD, CAN I OBTAIN ANOTHER SET?

Unfortunately, in case of loss or damage, a new delivery will not be possible due to the limited stock of uniforms, so we suggest you to be extremely careful with the uniform provided. Only in case of theft, an exception could be made reporting the situation immediately and presenting a police report. Each case will be evaluated and the new delivery of uniforms will be subject to stock availability.

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CAN I KEEP MY UNIFORM AND ACCREDITATION CARD AFTER THE GAMES?

Yes, of course. You will be able to keep your accreditation card and uniform after the Games as a souvenir from your experience. Please take into account that your accreditation card and your uniform will be property of Lima 2019 until you have completed your last shift.

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ACCOMODATION, FOOD AND TRANSPORTATION

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WILL ACCOMODATION BE PROVIDED?

Accommodation is not included in the benefits granted by Lima 2019. Each volunteer is responsible for the costs and their own accommodation.

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WILL FOOD BE PROVIDED?

Yes, of course. Meals will be provided on the days that you will perform a volunteer role. There will be a food distribution center at the venue where you will be assigned.

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WILL TRANSPORTATION BE PROVIDED?

Each volunteer will receive an accreditation card that will allow them to travel for free on the main public transportation routes to the competition venues. They will have a limit number of daily tickets on public transportation.

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IF I WISH TO PARTICIPATE IN BOTH GAMES, WILL TRANSPORTATION AND FOOD BE PROVIDED DURING THE TRANSITION BETWEEN ONE GAME AND ANOTHER?

Food and transportation benefits will only be provided during Games-time. The Pan American Games will start on July 26 and end on August 11, 2019 and the Parapan American Games will take place from August 23 to September 1, 2019. Volunteers who perform roles between the Games will have transportation and food coverage.

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WILL THERE BE A PARKING AREA FOR MY VEHICLE IN THE LOCATION WHERE I AM ASSIGNED TO BE A VOLUNTEER?

Parking will be restricted and areas around the locations will be widely used during the Games. In addition, priority will be given to people with impairment. We recommend volunteers to use public transportation as public transportation on the main roads will be free for them.

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GIFTS AND CERTIFICATES

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WHAT GIFTS WILL BE GIVEN TO VOLUNTEERS?

In addition to the great experience they will have in Lima 2019, volunteers will receive special unique gifts. In case of any other gift, they will be informed.

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WILL VOLUNTEERS RECEIVE CERTIFICATES OF PARTICIPATION?

Yes, of course! The certificate of participation will be issued to volunteers who have successfully completed their roles as volunteers. From September 1, 2019, to December 31, 2019, you will have the opportunity to verify your data and print the certificates from the Volunteer Portal.

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ABOUT PROVINCIAL OR FOREIGN VOLUNTEERS

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WILL THE GAMES ORGANIZATION PAY ALL OR PART OF THE AIR OR GROUND TICKETS OF VOLUNTEERS WHO ARE FROM ABROAD OR FROM PROVINCE?

The Lima 2019 Pan American and Parapan American Games Organization does not support economically with air or ground tickets. Volunteers will assume the cost of their transportation to Lima.

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I AM AN INTERNATIONAL VOLUNTEER. CAN YOU RECOMMEND ME THE MOST SUITABLE ACCOMMODATION IN LIMA?

Yes, of course! We will provide you with a plan, including important information about Lima and a list of suggested hotels and accommodations.

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I WAS SELECTED AS AN INTERNATIONAL VOLUNTEER FOR THE GAMES. WHERE CAN I PICK UP MY UNIFORM AND ACCREDITATION CARD?

Thank you for joining us! If you were selected, you will receive an invitation to pick up your uniform, as well as your accreditation card. If you can not go to the distribution center on the established dates, you can be rescheduled according to your availability.

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I AM AN INTERNATIONAL VOLUNTEER, MAY I BE A VOLUNTEER FOR THE GAMES WITH A TOURIST VISA OR DO I NEED A SPECIAL VISA?

Yes, you are allowed to do volunteer work with a tourist visa. Volunteering is not an activity that requires work permit.

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DOES LIMA 2019 PROVIDE ANY TYPE OF SUPPORT TO FOREIGN VOLUNTEERS IN OBTAINING A VISA TO ENTER PERU?

The Pan American Games Organization does not offer this support. All international volunteers will have to obtain the required entrance documentation. To obtain more information about Peruvian Immigration please visit www.migraciones.gob.pe

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